National Association of Estate Agents
www.naea.co.uk - The largest professional estate agency organisation in the UK. Representing nearly 10,000 members, the NAEA is committed to raising professional standards across all aspects of the property market for the benefit of member agents and ultimately the home moving public.

Ombudsman
www.oea.co.uk - A free, fair and independent service for buyers and sellers of residential property in the UK.

The only Code of Practice for the Estate Agency Sector to have completed Stage One of the Office of Fair Trading's two-stage process towards approval.

The Office of Fair Trading
www.oft.gov.uk - The OFT is responsible for making markets work well for consumers. They aim to promote and protect consumer interests throughout the UK, while ensuring that businesses are fair and competitive.

Home Information Packs
www.homeinformationpacks.gov.uk - The Home Information Pack contains important information that buyers and sellers need to know. Home Information Packs including Energy Performance Certificates have been implemented on a phased basis which started on 1 August 2007.